Privacy Policy

1. Information We Collect

We collect information you provide directly and automatically when you use our service.

Personal Information

• Email addresses for verification and communication
• Phone numbers for identity verification
• Names and booking information related to removal requests
• Photo identification documents uploaded as part of a Florida Statute § 901.43 request or identity verification
• If you choose to purchase an optional paid service (such as a § 901.43 request), we store limited purchase-related information (payment status and transaction identifiers). We do not store full payment card numbers.

Technical Information

• IP addresses for security and fraud prevention
• Browser information and device data
• Usage data, operational events, and interaction logs

2. How We Use Your Information

• Verify your identity and process removal requests
• Communicate with you about your request status via email
• Prepare and send removal requests referencing Florida Statute § 901.43 to social media publishers on your behalf
• Provide optional paid services (where available) and confirm payment status
• Prevent fraud and maintain service security
• Improve our service and user experience
• Comply with legal obligations

3. Information Sharing

We do NOT sell your personal information. We may share limited information with:

• Third-party service providers for secure document handling (for example, hosting uploaded photo IDs)
• Payment processors to process optional paid services
• Social media publishers and their registered agents as part of § 901.43 removal requests or courtesy removal requests
• Email service providers for transactional communications
• SMS/phone verification providers for identity confirmation
• Law enforcement when required by law

4. Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission and storage
• Secure third-party services for document handling
• Limited access to personal information
• Regular security monitoring and updates

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Removal request data may be retained for administrative, operational, and legal purposes.

6. Your Rights

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information

7. Cookies and Tracking

We use minimal cookies for essential website functionality. We do not use tracking cookies for advertising purposes.

8. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our service constitutes acceptance of any updates.

9. Contact Us

For questions about this privacy policy, please contact us through the removal request system.

We are not a law firm and do not provide legal advice. If you need legal counsel, please consult a licensed attorney.